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How to make a Claim?

Lodging a claim is easy – simply telephone your insurer and provide them with the following:

  • Your name, address, licence number and contact telephone numbers.
  • The registration, make, year and model of your vehicle.
  • Details of who was driving the vehicle or responsible for it at the time of the accident.
  • Details of any other person or vehicle involved, including name, address, contact phone numbers, their licence number, their insurer and vehicle make, model and registration.
  • A brief description of the accident and damage to your vehicle.
  • Incident report number from the police (if they were involved).
  • Details of any witnesses including name, address and contact phone numbers (if any).


Insurance Company Contact Details

Insurer Telephone Operating Hours Website
  AAMI 13 22 44 24hrs/7days a week www.aami.com.au
  Allianz 13 10 00 Monday to Friday,
8:30am – 5:00pm
www.allianz.com.au
  CGU 1300 306 497 24hrs/7 days a week www.cgu.com.au
  NRMA 13 11 23 24hrs/7 days a week www.nrma.com.au
  QBE 1300 361 516 24hrs/7days a week www.qbe.com.au
  RACQ 13 72 02 24hrs/7days a week www.racq.com.au
  Suncorp 13 25 24 24hrs/7 days a week www.suncorp.com.au
  Vero 1300 658 863 24hrs/7 days a week www.vero.com.au