Online Quote Check your Vehicle Status Fleet Management Centre Staff Portal
General
CCR Locations
How to make a Claim
Employment
About CCR
Accreditations
CCR News

The Repair Process

CCR takes the complexities out of having your vehicle repaired by adhering to a stream lined set of processes. The following outlines the entire process, text highlighted in red indicates when you require some involvement in the process.


Lodge Claim with your Insurer
Obtain Quote
  • CCR’s Vehicle Repair Consultants are available between 8:00am and 4:00pm, Monday to Friday to complete a quote for the repairs on your vehicle.

  • You do not need to make an appointment, just pop down whenever it is convenient for you. If you have things you need to do, you do not have to wait for the quote, we can email or fax a copy of the quote to yourself or your insurer.

  • Alternatively you can apply for a quote online by supplying CCR with images and details of your vehicle. Click here to submit a request for an online quote.
Insurance Company Assesses Vehicle
CCR Receives 'Authority to Repair' from Insurer
Vehicle is booked in for Repairs
  • If you have not already booked your car in for repairs, CCR will telephone you to make arrangements, once we have received the ‘authority to repair’ from your insurer.

  • A Customer Liaison Officer will advise you of how long we will need your vehicle to complete the repairs. CCR has a minimum book-in timeframe of three working days. However, regardless of the size of the job all efforts are made to return the vehicle back to you as soon as possible.

  • Please be aware that if items are placed on report, initial visual inspection is not suffice to determine the extent of the damage. Once the vehicle is disassembled CCR is able to ascertain if further repairs or parts are required. If this is the case, CCR may need your vehicle for longer than originally stated and the costs associated with repairing your vehicle will also increase.
CCR Orders Parts
Drop your Vehicle off at CCR
  • Prior to bringing your vehicle to CCR, please remove all personal items from your vehicle, including the boot. Vehicle drop off is between 7:30am and 9:00am on the day.

  • If you are unable to drop your vehicle off during these times please advise one of our Customer Liaison Officers and they will make alternative arrangements with you. Please be aware if you drop your vehicle off late, CCR may be required to keep your vehicle for an extra day in order to complete the repairs.

  • During the vehicle hand over process CCR will confirm your contact details, the repairs you wish to have completed and expected completion date.

  • If possible, it is also requested that when you drop off the vehicle that you supply CCR with your radio code. This enables CCR to re-activate your stereo if we have had to disconnect it.
Pre-Repair Inspection Completed on Vehicle
Vehicle Disassembled*
Re-Inspection of Quote in Order to Identify Additional Damage*
Vehicle is Repaired*
Sublet Repairs are carried out*
Vehicle is Painted*
Vehicle is Reassembled*
Pre-Quality Inspection Completed*
Vehicle is Detailed*
Final Quality Assurance Check is Completed*
Vehicle is Collected
  • A Customer Liaison Officer will telephone you at approximately 2:30pm on the day of collection to advise you what time the vehicle will be ready. CCR is open until 5pm, if you are unable collect your vehicle on the day that it is ready, please advise a Customer Liaison Officer and they will ensure your vehicle is locked away for the evening.

  • All excesses and private work must be paid in full at the time of collection. CCR accepts all eftpos and credit cards except American Express and Diners Club. CCR also does not accept personal cheques.

 


* Potential Delays

CCR’s promise to you, is to return your vehicle to you in its pre-accident condition in the quickest possible turnaround time. Although CCR will do everything we can to achieve this goal, it is important that you are aware of the potential delays which may hinder us.
  • Prior to commencing work on any vehicle or repairing additional damage, CCR must receive the appropriate authority from your insurance company. Repairs to your vehicle may be put on hold until the Insurance Assessor has given CCR permission to go ahead.

  • Occasionally unexpected additional damage is identified once repairs have commenced. In turn this may increase the time your vehicle is required in our workshop.

  • Some vehicle parts are manufactured overseas or interstate. Depending upon the supplier it may take between one day to a couple of weeks for the part to be transported to CCR. In this case, CCR may have to stop work on your vehicle until the required part has arrived.

  • If the vehicle manufacturer has ceased making the vehicle and/or its parts, it increases the difficulty for CCR to obtain the required part for your vehicle. In this instance, CCR may be forced to repair the part or search for a used part and will therefore require your vehicle for a longer period of time.
Please note that these delays do not happen often, however, if an incident occurs which will delay us getting your vehicle back to you, we will call you as soon as we are aware of the delay.